TL;DR: After Intercom’s growth slowed to 10% YoY in 2023 as customer services teams shrank, Sacra estimates that Intercom hit $343M in revenue in 2024, re-accelerating to 25% YoY growth as it layered AI into its tiered per-seat pricing to raise their revenue per seat and add a usage & outcome-based component. For more, check out our full report and dataset on Intercom...