Private Markets, Angel and Secondary Investing, Sacra

Sacra

Private Markets, Angel and Secondary Investing

Bringing transparency to private markets so investors, founders, and employees can build on conviction. Sacra delivers deeply researched insights on the private companies shaping tomorrow's markets. By surfacing the data, context, and operator perspective that are missing from private markets today, we help secondary buyers and sellers price equity accurately and unlock liquidity for the people building these businesses.

Private Capital Markets

<ul><li>Sierra has emerged as one of the foremost AI-native upstarts, launching as a productized BPO replacement with autonomous chat & voice.</li><li>Sierra grew to $100M annual recurring revenue (ARR) in October 2025, up 400% year-over-year from $20M in October 2024, valued at $10B for a 100x revenue multiple after raising a $350M round (Greenoaks) in September 2025.</li><li>Initially inbound support-focused, Sierra’s model generalizes into outbound sales (lead qualification, cold calling), collections, insurance claims follow up, supplier management and any workflow where enterprises currently pay humans to conduct external outreach.</li></ul>

Sierra has emerged as one of the foremost AI-native upstarts, launching as a productized BPO replacement with autonomous chat & voice.Sierra grew to $100M annual recurring revenue (ARR) in October 2025, up 400% year-over-year from $20M in October 2024, valued at $10B for a 100x revenue multiple after raising a $350M round (Greenoaks) in September 2025.Initially inbound support-focused, Sierra’s model generalizes into outbound sales (lead qualification, cold calling), collections, insurance claims follow up, supplier management and any workflow where enterprises currently pay humans to conduct external outreach.

<ul><li>Parahelp closed an $18 million Series A in September 2025 led by Alt Capital, with participation from Hidden Capital, Hanabi Capital, Y Combinator, Perplexity Fund, ByFounders, and Skyfall Ventures.</li><li>The AI Manager launch transforms Parahelp from a single-agent point solution into a full AI-first customer experience operating system.</li><li>Revenue expansion happens through increased ticket volume as customers grow and higher resolution rates as the AI improves.</li></ul>

Parahelp closed an $18 million Series A in September 2025 led by Alt Capital, with participation from Hidden Capital, Hanabi Capital, Y Combinator, Perplexity Fund, ByFounders, and Skyfall Ventures.The AI Manager launch transforms Parahelp from a single-agent point solution into a full AI-first customer experience operating system.Revenue expansion happens through increased ticket volume as customers grow and higher resolution rates as the AI improves.

<ul><li>Defakto raised $30.75 million in Series B funding in October 2025, bringing total lifetime funding to approximately $50 million.</li><li>Defakto sells a B2B SaaS platform used by enterprise security, platform engineering, and DevOps teams.</li><li>Revenue expansion comes from new customer acquisition and from existing customers expanding deployments.</li></ul>

Defakto raised $30.75 million in Series B funding in October 2025, bringing total lifetime funding to approximately $50 million.Defakto sells a B2B SaaS platform used by enterprise security, platform engineering, and DevOps teams.Revenue expansion comes from new customer acquisition and from existing customers expanding deployments.

<ul><li>Console closed a $23 million Series A in August 2025, led by DST Global and Thrive Capital, with a post-money valuation estimated between $140 million and $175 million.</li><li>Console operates as a B2B SaaS platform with subscription pricing tied to employee count rather than IT team size.</li><li>Console's go-to-market strategy emphasizes immediate ROI through automation metrics.</li></ul>

Console closed a $23 million Series A in August 2025, led by DST Global and Thrive Capital, with a post-money valuation estimated between $140 million and $175 million.Console operates as a B2B SaaS platform with subscription pricing tied to employee count rather than IT team size.Console's go-to-market strategy emphasizes immediate ROI through automation metrics.

<ul><li>Sacra estimates Intercom re-accelerated in 2024, hitting $343M in revenue at the end of 2024, up 25% year-over-year.</li><li>Intercom has kept tiered per-seat pricing in place—layering in AI as a base feature to raise the revenue per seat.</li><li>While autonomous AI-native agent startups aim to automate high volume ticket resolution, Intercom offers AI agents as part of an all-in-one customer service SaaS platform.</li></ul>

Sacra estimates Intercom re-accelerated in 2024, hitting $343M in revenue at the end of 2024, up 25% year-over-year.Intercom has kept tiered per-seat pricing in place—layering in AI as a base feature to raise the revenue per seat.While autonomous AI-native agent startups aim to automate high volume ticket resolution, Intercom offers AI agents as part of an all-in-one customer service SaaS platform.

Australia

AI platform enabling IT teams to automate support requests directly in Slack without human intervention

Price Gauge
52-week Range	0.00 - 0.00
Market Cap (USDm)	0.00
P/E	0.00
Dividend (Yield)	0.00

Console (CONSOLE AU)

Sierra Vs Decagon

TL;DR: As AI has swept through customer support teams, reducing headcount and disrupting legacy helpdesks, Sierra has emerged as one of the...

Sacra

Primer: Parahelp - 04 Dec 2025

AI support agent for software companies to automate complex support tickets end-to-end

Sacra

Primer: Defakto - 28 Oct 2025

Platform providing dynamic, verifiable identities for non-human actors to secure automated interactions across workloads, pipelines, and AI agents

Sacra

Primer: Console - 16 Sep 2025

AI platform enabling IT teams to automate support requests directly in Slack without human intervention

Sacra

Intercom At $343M/year

TL;DR: After Intercom’s growth slowed to 10% YoY in 2023 as customer services teams shrank, Sacra estimates that Intercom hit $343M in revenue in...

Sacra

Price Gauge

52-week Range

Market Cap (USDm)

P/E

Dividend (Yield)