Intercom's $250M/year AI Bet
TL;DR: Intercom is betting their $250M/year business 100% on customer service and leveraging LLMs to turn their chat window real estate on 25,000...
110 Views
Colin Nederkoorn, Founder & CEO At Customer.Io, On The CDP Layer In Messaging
Sacra interview with Colin Nederkoorn, founder & CEO at Customer.io.
99 Views
Klaviyo: The $665M/year HubSpot For Ecommerce
TL;DR: IPO is on the horizon for Klaviyo—a company that rode the wave of Shopify’s growth to $665M in annually recurring revenue as the preferred...
91 Views
Primer: Drift - 18 Apr 2023
Chatbot and live chat tool for sales and marketing teams to engage website visitors
101 Views
Fivetran: The $200M/yr Zapier Of ETL
Fivetran ($5.6B) has built a ~$190M a year business as the Zapier of ETL, but like Zapier, they face an existential threat as SaaS companies like...
88 Views