Primer: Gorgias - 23 Dec 2025
Help desk software for Shopify merchants to manage ecommerce customer support tickets
119 Views
Colin Nederkoorn, CEO And Founder Of Customer.Io, On Ai's Effect On Marketing Automation
Customer.io has begun positioning as an AI-powered customer engagement platform. Break that down for us. What does it mean to be AI-powered and...
256 Views
Sierra Vs Decagon
TL;DR: As AI has swept through customer support teams, reducing headcount and disrupting legacy helpdesks, Sierra has emerged as one of the...
217 Views
Front Vs Intercom
TL;DR: Like Intercom, Front is retooling around AI, going after both full AI deflection a la Sierra & Decagon as well as AI-assisted human-in-the...
113 Views
$100M/year Lovable For Email Marketing
TL;DR: After hitting a Sacra-estimated $100M in annual recurring revenue (ARR) in September 2025 with 111% net dollar retention, Customer.io now...
320 Views