Private Markets, Angel and Secondary Investing, Sacra

Sacra

Private Markets, Angel and Secondary Investing

Bringing transparency to private markets so investors, founders, and employees can build on conviction. Sacra delivers deeply researched insights on the private companies shaping tomorrow's markets. By surfacing the data, context, and operator perspective that are missing from private markets today, we help secondary buyers and sellers price equity accurately and unlock liquidity for the people building these businesses.

Private Capital Markets

<ul><li>Founded in Paris (2014) as a Chrome writing extension for turning short typed abbreviations (“sup”) into templated phrases (“Hello there!”)—Gorgias launched an ecommerce helpdesk (late 2016) after noticing that 70% of their users were support agents at Shopify stores.</li><li>Riding the growth of Shopify ($292B GMV in 2024, up 24% YoY) as the top customer service app in the store (4.2 stars, 712 reviews), Gorgias hit $69M ARR in 2024, up 34% year-over-year from $51M in 2023, valued at $530M as of their May Series C for a ~8.8x forward revenue multiple.</li><li>With Gorgias's existing pricing already tiered based on usage, it’s been resilient to the threat of business model cannibalization posed by AI agents increasingly replacing humans on support teams.</li></ul>

Founded in Paris (2014) as a Chrome writing extension for turning short typed abbreviations (“sup”) into templated phrases (“Hello there!”)—Gorgias launched an ecommerce helpdesk (late 2016) after noticing that 70% of their users were support agents at Shopify stores.Riding the growth of Shopify ($292B GMV in 2024, up 24% YoY) as the top customer service app in the store (4.2 stars, 712 reviews), Gorgias hit $69M ARR in 2024, up 34% year-over-year from $51M in 2023, valued at $530M as of their May Series C for a ~8.8x forward revenue multiple.With Gorgias's existing pricing already tiered based on usage, it’s been resilient to the threat of business model cannibalization posed by AI agents increasingly replacing humans on support teams.

<ul><li>Sacra estimates Webflow hit $200M in ARR in 2023, growing approximately 48% year-over-year from $135M in 2022.</li><li>Webflow raised $750M in a Series C round led by Y Combinator, CapitalG, Accel, and Silversmith in March 2022, reaching a $4B valuation.</li><li>Webflow operates in the website creation and content management market, competing across three distinct segments: visual development platforms, traditional CMS providers, and specialized design tools.</li></ul>

Sacra estimates Webflow hit $200M in ARR in 2023, growing approximately 48% year-over-year from $135M in 2022.Webflow raised $750M in a Series C round led by Y Combinator, CapitalG, Accel, and Silversmith in March 2022, reaching a $4B valuation.Webflow operates in the website creation and content management market, competing across three distinct segments: visual development platforms, traditional CMS providers, and specialized design tools.

<ul><li>Zendesk found product-market fit as a beautifully simple help desk ticketing system for web-savvy small businesses.</li><li>Zendesk&#39;s growth strategy combines product-led and sales-led motions.</li><li>The combination of enterprise momentum, platform expansion, and international growth gives Zendesk multiple vectors to expand well beyond its current scale.</li></ul>

Zendesk found product-market fit as a beautifully simple help desk ticketing system for web-savvy small businesses.Zendesk&#39;s growth strategy combines product-led and sales-led motions.The combination of enterprise momentum, platform expansion, and international growth gives Zendesk multiple vectors to expand well beyond its current scale.

Head of Research, Krungthai XSpring

Waraporn Wiboonkanarak

Head of Research

A full service Thai brokerage

Krungthai XSpring

Krungthai XSpring is a full service broker. The company provides a wide range of investment services such as Securities Brokerage, Derivative Agent Business, Securities Borrowing and Lending, Securities Trading, Underwriting, Financial Advisory, Wealth Advisory, Private Fund Management and International Markets Securities Trading. 

In terms of credibility, Fitch Ratings has assigned Krunghtai XSpring a long-term rating of AA- and a national short-term rating of F1+ with stable outlook.

Equity Bottom-Up

<ul><li>Technically, the SET Index is expected to weaken, with the support at 1,380/1,376 points (25-day and 10-day EMA) and the resistance at 1,390/1,397 points (75-day EMA).</li><li>The SET Index may still be vulnerable to potential foreign capital outflows in the medium term, particularly if the USD appreciates due to accelerating inflation.</li><li>We recommend increasing the weighting of stocks with specific positive factors, namely: i) the increase in the price of rubber (NER); ii) speculation on XD (SIRI); and iii) the benefit from economic stimulus measures and the beginning of the peak sales season (SAPPE).</li></ul>

Technically, the SET Index is expected to weaken, with the support at 1,380/1,376 points (25-day and 10-day EMA) and the resistance at 1,390/1,397 points (75-day EMA).The SET Index may still be vulnerable to potential foreign capital outflows in the medium term, particularly if the USD appreciates due to accelerating inflation.We recommend increasing the weighting of stocks with specific positive factors, namely: i) the increase in the price of rubber (NER); ii) speculation on XD (SIRI); and iii) the benefit from economic stimulus measures and the beginning of the peak sales season (SAPPE).

<ul><li>The first piece is there&#39;s a lot more B2B SaaS out there. The amount has exponentially grown year over year.</li><li>We&#39;re now seeing the same thing happen in customer-facing integrations, where this whole idea of should we build in-house or should we outsource is becoming a lot more about which outsourced tools we should use, not should we build it ourselves.</li><li>The long-term vision for Vessel is that when you go to build your first customer-facing integration, it&#39;s not about, &quot;Well, let me go pull up the Salesforce docs and figure out how to do that.&quot;</li></ul>

The first piece is there&#39;s a lot more B2B SaaS out there. The amount has exponentially grown year over year.We&#39;re now seeing the same thing happen in customer-facing integrations, where this whole idea of should we build in-house or should we outsource is becoming a lot more about which outsourced tools we should use, not should we build it ourselves.The long-term vision for Vessel is that when you go to build your first customer-facing integration, it&#39;s not about, &quot;Well, let me go pull up the Salesforce docs and figure out how to do that.&quot;

Zachary Kirby, co-founder Of Vessel, On Building The Vercel For Integrations

United States

Zendesk, Inc. provides web-based help desk software with customer support platform. The Company offers applications that allow clients to manage incoming support requests from end customers from any internet connected computer. Zendesk serves customers in the United States.

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Zendesk Inc (ZEN US)

Gorgias At $69M ARR

TL;DR: Founded in Paris as a Chrome extension for text expansion, Gorgias built a help desk product that has become the dominant support app on...

Sacra

Primer: Webflow - 07 Dec 2024

Website builder with visual editor, CMS, and hosting for no-code custom sites

Sacra

Primer: Zendesk - 17 Nov 2024

Customer service software for managing support tickets, live chat, and help centers

Sacra

Keep a Close Watch on Foreign Fund Flows

Technically, the SET Index is expected to weaken, with the support at 1,380/1,376 points (25-day and 10-day EMA) and the resistance at 1,390/1,397...

Krungthai XSpring

Zachary Kirby, co-founder Of Vessel, On Building The Vercel For Integrations

You're a B2B SaaS company in 2023. How do you build integrations and how has that process changed over the last 5 years? What will it look like...

Sacra

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